Vietnam carriers ordered to improve services, staff attitude

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Customers question the receptionist of an airline about a delayed flight at Tan Son Nhat Airport. Photo courtesy of Tuoi Tre

Vietnam's transport ministry has ordered three local carriers including Vietnam Airlines to improve their services and staff's attitudes after receiving many complaints.

A Tuoi Tre report Tuesday said the ministry has sent written messages to Vietnam Airlines, and private low-cost carriers Jetstar and VietJetAir asking them to ensure the attitudes of their stewards and stewardesses as well as other in-flight services are improved.

The carriers have been asked to prepare plans to meet the ministry's demands and to request the Airports Corporation of Vietnam to provide service training to all stewards and stewardesses with the carriers.

Deputy transport minister Pham Quy Tieu said the ministry has been receiving many complaints about poor service and negative staff attitude on flights, in waiting rooms and even VIP rooms, apart from regular flight delays.

The airlines' representatives told Tuoi Tre that they have informed all staff members about the ministry's orders and are taking corrective action.

Also on Tuesday, Vietnam Airlines spokesman Le Truong Giang said the airline website has been jammed for sometime since it launched a summer promotion on April 8 for travel later this year.

Giang said the traffic was ten times more than normal right after midnight and many people were unable to book a ticket. Some tickets were sold later when the traffic eased up, he added.

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