Tan Son Nhat International Airport, apparently in face saving mode, has launched high-speed Internet services and announced a five-story parking lot which it says can meet the demand of passengers in the next five years.
Dang Tuan Tu, director of the Ho Chi Minh City-based airport, said it has installed 164 wireless routers, including 108 at the international terminal, and each of them can serve more than 100 users at the same time.
The free services have been available since Monday and the signal has been stable, Tu said, adding that the system can support passenger growth in the next five years.
Inspectors from the Central Aviation Authority of Vietnam early this month said weak Wi-Fi signal is one of many services that the airport needs to improve to serve around 26 million passengers it receives every year.
Tu said the airport is also building a five-story parking lot that is four times the size of the current one. The new facility is expected to be put into use in March.
In response to the aviation inspectors’ criticism that its domestic terminal is often overloaded at the check-in and security screening sections, the airport has relocated the security check area for VietJet Air passengers.
The aviation inspectors also found that the airport toilets are not clean during peak hours. There are not enough signs to help passengers find food courts and restaurants, which do not have many options on the menus and do not serve after 11 p.m.
At the international terminal, exchange currency counters also close after 11 p.m., they found.
The inspectors said the airport is operating above its capacity and it usually does not have enough runways and parking spots for aircraft during rush hours.
Some passengers have also complained about customs officials demanding bribes or having their valuable items stolen from their luggage.
Tan Son Nhat was ranked 8th in the annual list of the worst airports in the world compiled by travel website Sleeping in Airports that was released in October.