Ha Long Bay tourist boats grounded for overcharging

By Vu Ngoc Khanh, Thanh Nien News

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Tourist boats operate in Ha Long Bay Tourist boats operate in Ha Long Bay

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A tourist boat fleet in Ha Long Bay has been suspended for various violations, including overcharging tourists.
The four boats of Hai Au tourist company are not allowed to operate in Ha Long Bay between Jun. 25 and Jul. 14, according to the Inland Waterway Port Authority of Quang Ninh Province.
The agency said the authorities of Ha Long had inspected the business after a tourist group complained they were overcharged for their trip in the bay by a Hai Au boat crew.
Pham Thi Hue, who represented the group, said they had negotiated the price with the operator before the tour began on Jun. 1.
When it ended, however, the crew added an extra VND300,000 (US$13.4) “service fee”, as well as VND30,000 for each dish served on the boat, to the bill.
Ha Long police later confirmed the Hai Au boat crew’s wrongdoing. They also found that the other three boats of Hai Au did not have sufficient firefighting and rescue equipment.
The port authority last month suspended another tourist boat operator, Hong Long, for six months after it was found overcharging customers.
Dao Le Trung, chief inspector of Quang Ninh’s tourism department, has called on tourists to report wrongdoings by tourist service operators in Ha Long Bay to the hotline (+84) 913 265 009.

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