A cruise ship operator in Ha Long Bay has been suspended for six months after tourists complained about being overcharged on one of its vessels.
Port authorities in Quang Ninh Province, home to the world heritage site, said Thursday that none of Hong Long private company’s six ships would be allowed to offer tours of the bay for six months.
The officials received complaints from a group of eight local tourists who took a company boat on May 15 that they were charged more than VND6 million (US$270) for lunch, twice the price they and the boat crew had agreed on.
Besides, the group booked the boat for a four-hour tour for VND1.5 million. But it only sailed for two hours and did not take them to any of the caves as agreed.
Inspectors found the boat had failed to list prices and get a food safety certificate.