Noi Bai International Airport. Photo: Dao Ngoc Thach
Two Vietnamese airports have been named among Top 30 Best Airports in Asia in a survey by the airport-review website www.sleepinginairports.net.
The Da Nang International Airport (Da Nang) and the Noi Bai International Aiport (Hanoi) ranked 23rd and 28th, respectively, in the website’s 2015 Airport Survey.
The annual survey asked travellers to rate their airport experiences based on factors such as services and facilities, terminal cleanliness, customer service and comfort.
Travellers who actually slept in the airport were also able to rate the terminal on its "sleepability". These airport ratings, comments and reviews submitted throughout the year make up its annual Best & Worst Airports list.
While Da Nang airport's inclusion in the Best Airports in Asia list is not a surprise, Noi Bai's presence in the list is. Last year, The Guide to Sleeping in Airports listed Noi Bai and Tan Son Nhat, two biggest international airports in Vietnam, among the worst in Asia.
Due to its low ranking, the director of Noi Bai airport issued a public apology and pledged to improve the quality of service at the country’s second biggest airport.
Tan Son Nhat remained in the Top 10 Worst Airports in Asia list this year, ranking 4th, a big drop from last year's 8th.
According to The Guide to Sleeping in Airports, Tan Son Nhat's status has deteriorated further thanks to allegations of corruption. Numerous survey respondents reported that customs officers ask for bribes in order to move through the process faster, and those that declined paying quickly faced problems with their paperwork. Other complaints include poor Wi-Fi signals, dirty bathrooms and limited selection of restaurants.
Last year, Da Nang airport was voted among top 3 best airports in the world in a survey by Hong Kong’s Dragonair.