Vietnam's airlines fail to compensate passengers for delays: inspectors

By Mai Ha, Thanh Nien News

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A VietJetAir’s aircraft landed in Tan Son Nhat International Airport in Ho Chi Minh City. Photo credit: www.vietjetair.com A VietJetAir’s aircraft landed in Tan Son Nhat International Airport in Ho Chi Minh City. Photo credit: www.vietjetair.com

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An inspection team from the Civil Aviation Authority of Vietnam (CAAV) just concluded its investigation into delays and cancellations at Noi Bai, Danang and Tan Son Nhat airports.
An inspection of Ho Chi Minh City's Tan Son Nhat International Airport on July 14 revealed that VietJet Air and Jetstar Pacific had delayed several flights by a number of hours without providing prompt and thorough announcements, according to Vo Huy Cuong, deputy head of the CAAV.
When the carriers sent text messages to passengers about the delays, they did not apologize and failed to provide an explanation or compensation for the inconvenience.
Cuong added that many passengers at the airport were not provided with food while waiting for the flights to be resumed.
The inspectors also found that the runways of Danang and Tan Son Nhat airports failed to meet standards.
For example, the team found that planes sometimes spent as much as 20-30 minutes on the Tan Son Nhat runway before taking off. Similar delays were reported for planes trying to land. 
The inspectors asked the CAAV to establish a team to determine the cause of the delays and cancellations and resolve the situation in the future.

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