Vietnam customer accuses Abbott of shoddy milk product

By Thu Hang, Thanh Nien News

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A pack of Similac ® Human Milk Fortifier which turned black (L) and a normal pack
A Vietnamese mother has demanded an explanation from US milk producer Abbott about a rotten packet of milk supplement.
Ta Huyen My of Hanoi told Thanh Nien Monday that she bought a pack of Similac ® Human Milk Fortifier from a drug store of the National Hospital of Pediatrics in Hanoi on April 23.
The nutritional supplement for low-birth-weight infants was imported by 3A Nutrition, the official distributor of Abbott dairy products in Vietnam.
One day later, while My was preparing to feed her baby girl, she found the milk powder had turned black and seemed to be moldy.
Thanh Nien reporters later observed that the milk powder emitted an unpleasant odor like rotten eggs.
The expiry date listed on the package was November 1, 2014.
My immediately called 3A Nutrition’s hotline and was told the company would work with her the following day.
The customer care service’s employees came to her house on April 25 and said the milk had spoiled during transportation and they would give her another pack as compensation.
My was furious with the answer.
“That was such an irresponsible answer, it's the same one milk companies use in all such cases.
“I don’t need a new pack, I need an explanation about the quality of the product.”
My says she'll bring her baby girl to a doctor to see if the milk affected her health; the baby’s stomach has rumbled for the last few days and she's experienced an unusual number of bowel movements.
My noted that there was no production date on the label of the milk pack, and there was no telephone number for 3A Nutrition on the Vietnamese sticker attached to it.
On Monday, Do Thai Vuong, head of public affairs at Abbott Vietnam, told Thanh Nien the company will check the milk batch and work with 3A Nutrition to provide an explanation as soon as possible.

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