Vietnam airports face inspection following low ranking

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A passenger uses a mobile phone as he lies near a check in counter for VietJet Air, operated by VietJet Aviation Joint Stock Co., at Noi Bai International Airport in Hanoi, Vietnam, on Sunday, June 1. Photo credit: Bloomberg A passenger uses a mobile phone as he lies near a check in counter for VietJet Air, operated by VietJet Aviation Joint Stock Co., at Noi Bai International Airport in Hanoi, Vietnam, on Sunday, June 1. Photo credit: Bloomberg

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Vietnam's transport ministry will inspect the country's two biggest airports, Noi Bai and Tan Son Nhat, following a headline-grabbing survey that ranked them among Asia’s worst airports.
A team will be set up by the Civil Aviation Authority of Vietnam to inspect the airports from October 27, according to the instruction signed by deputy minister Pham Quy Tieu.
The airports will be inspected for its infrastructure, staff behavior and services.
The inspection was announced after Noi Bai and Tan Son Nhat was ranked fifth and eighth, respectively, in Asia’s Top Ten Worst Airports according to The Guide to Sleeping in Airports (www.sleepinginairports.net).
The survey, though little known to foreign media, made headlines on local newspapers and attracted wide attention.
In response, the Central Aviation Authority of Vietnam (CAAV) claimed the survey did not take a full and objective view of recent improvements made to the two airports.
The survey was not totally based on online travelers’ feedback, and was done by an agency not specializing in the field, it said.
According to CAAV, big strides have been taken in improving the quality of services at the two airports.
Related agencies and businesses have also invested in upgrading infrastructure and facilities and raised the bar for the behavior of their staff, which has resulted in significant improvements, it claimed.
However, Transport Minister Dinh La Thang criticized CAAV’s feedback to the survey, saying the agency should have strictly considered it for improvements.

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