A Vietnam Airlines Boeing 787-9 Dreamliner had its front door damage after it hit a jet bridge at Noi Bai International Airport on Monday morning.
The incident happened as the aircraft, which had just arrived from the UK, was on its way to another gate for its next flight, according to a statement from the carrier.
Vietnam Airlines said it had to use another plane for the Ho Chi Minh City-bound flight. It departed at 1 p.m. on Monday, three hours behind schedule.
Boeing 787-9 Dreamliner is the all-new latest version of Boeing 787, which is more fuel-efficient and has a wider body. Vietnam Airlines used the first Dreamliner in July 2015.
The carrier, which now operates 14 Airbus A350-900 XWBs, said it plans to have 19 new Boeings by 2019.