Uber driver in Hanoi accused of sharing female customer’s info on porn site

Thanh Nien News

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A file photo shows a customer opening the Uber app on a mobile phone. Photo: AFP A file photo shows a customer opening the Uber app on a mobile phone. Photo: AFP

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Uber Vietnam said Tuesday it has suspended a driver after he and his friends shared information about a woman customer on a porn website after she gave him a low rating.
The woman, identified only as Linh, said on her Facebook page that she received dozens of phone calls and text messages on Monday and Tuesday from strangers asking for sexual services starting minutes after she got out of a Uber car.
The driver had held several conversations about pornography while driving, causing her embarrassment, she said.
He had been so focused on his prurient chats that he took wrong directions several times, she said.
After getting out, she had given the driver one star, the lowest in Uber’s mandatory rating system.
After getting dozens of phone calls and messages asking for “a free night out at a guesthouse,” she was so stressed that she suddenly fainted Monday evening and was admitted to a hospital.
She later found out that her information had been shared on a porn forum by a member, who claimed she would provide sexual services for just a meal.
The description of her also mentioned her living area, which was the place where the driver had dropped her.
When she checked with the driver, he admitted to posting her full name and phone number a chat group of Uber drivers, saying it was revenge for her low rating.
A representative from Uber called her after her story spread on the Internet, apologizing and offering to pay for her treatment, she said.
But she rejected it, saying Uber’s action was not acting responsibly enough.
“Uber told me they are only an intermediary and therefore not mainly responsible for conflicts between drivers and customers,” she told Thanh Nien.
“I totally disagree with their irresponsible explanation, since when I get into a Uber car, I know I am using Uber’s service, and all my payment is also sent to Uber.
“I think Uber is not safe for customers.”
Uber said it is investigating, adding that the driver was suspended immediately after it knew about the incident.

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