Passengers check in for a Vietjet Air flight. Photo credit: VnExpress
Aviation authorities have fined a passenger VND7.5 million (US$345) for verbally and physically attacking airport employees in Ho Chi Minh City over an argument about carry-on luggage.
Local media reported that when Ngo Thi Thu Dong, 36, was checking in for a Vietjet Air flight to Singapore on Thursday, an employee with Saigon Ground Services Company told her that her luggage, which included a baby stroller, exceeded the carry on limit.
Dong, who did not fly with a baby, only agreed to check in her two suitcases, demanding the staff to let her carry the stroller on board.
The woman reportedly talked loudly and smacked the counter with her hand, which prompted a representative of Vietjet Air to come over and explain the rules to her.
Dong then said she would leave the stroller behind and was allowed to complete her check-in.
However, when she was leaving the terminal gate for a shuttle bus to board the flight, a Vietjet Air employee noticed that she was still carrying the stroller.
She was asked once again to check it. In response, she shouted and cursed at the guard.
Dong only agreed to leave the stroller after an airline representative threatened to ban her from the flight.
She reportedly told Vietjet Air's staff members that she was going to "deal with" them after she returned to Vietnam in five days.
When passing the gate, she kicked the guard who stopped her earlier.
Security guards then took her back to the terminal, where the Southern Airports Authority fined her VND7.5 million.
Last month the Civil Aviation Administration of Vietnam banned a Vietnamese woman from flying for six months, after she smacked a Vietjet Air employee who asked her to weigh her luggage again on suspicions that it could exceed the limit.
She was checking in for a HCMC-Hanoi flight at Tan Son Nhat Airport on April 7.