Up to 90 percent of respondents in a recent survey said they were not pleased with the attitude of civil servants at the Hanoi Department of Natural Resources and Environment, and that's just the tip of the iceberg.
According to a the new survey by the Party unit in the capital city, the public has a low opinion of almost all agencies.
A thousand people were polled in the survey conducted last December, including key governmental officials at district agencies and entrepreneurs.
Five departments were targeted by the survey, including the Finance, Natural Resources and Environment, Zoning and Architecture, Construction, and Planning and Investment.
The divisions in charge of receiving and returning documents in administrative procedures were deemed the most "negative" (a common term in Vietnam referring to either dishonesty or corruption).
The rate of respondents content with service at the Department of Natural Resources and Environment was highest at 7.6 percent, followed by the Zoning and Architecture and Planning and Investment departments at 6.3 and 4.7 percent respectively.
Most respondents were not satisfied with the attitude of civil servants. Only 11 percent of respondents were happy with that attitude at the Department of Natural Resources and Environment. The rate was 26 percent at the financial department.
As for the "decisiveness" of leaders providing instructions, the Department of Natural Resources and Environment was ranked lowest by the survey at 16 percent.
According to the Hanoi Party unit, the survey showed that administrative reforms in some fields have lagged behind public demands for reform.
At a recent meeting, Hanoi's Party chief Pham Quang Nghi criticized the illogical structure of government agencies and irresponsible officials unable to solve the problems with administrative procedures.
"The enterprises said they had to pay some kind of 'negative' fees when investing in any project. [The difference is] paying the lubricating fee makes it smooth elsewhere but [even] paying it in Hanoi does not make it smooth," Nghi said.
The survey findings were similar to another survey conducted by Vietnam Chamber of Commerce and Industry, news website VnExpress reported.