The Ministry of Transport has promised a thorough investigation after many passengers on a recent flight from Moscow to Hanoi reported having items in their baggage stolen.
Local media quoted Deputy Minister Nguyen Hong Truong as saying on Saturday that there will be an answer soon and that violations will be strictly punished.
Truong said he was surprised because his ministry has been taking tough measures to tackle baggage theft at Noi Bai Airport.
Earlier, local media reported that many passengers on flight SU-290 on January 27 had complained about baggage theft.
Many passengers reportedly had to wait for three hours before being able to collect their baggage, after arriving at the airport at 8:55 a.m. Some bags had zipper locks forcefully broken and valuable items stolen.
An unnamed passenger said his relative, who was on another Moscow-Hanoi flight recently, also lost his property.
With less than two weeks to the Lunar New Year, more overseas Vietnamese are returning home to visit their relatives and usually carrying a lot of gifts.