The Central Aviation Authority of Vietnam has ordered Ho Chi Minh City’s Tan Son Nhat Airport to improve services for around 26 million passengers that it serves every year.
According to CAAV, Wi-Fi signal at the airport is too weak while toilets are not clean during peak hours.
It is also very difficult to find food courts and restaurants in the airport due to a lack of signs. The restaurants do not have many options on their menus and do not serve after 11 p.m., inspectors have found.
CAAV said the airport is operating above its annual capacity of 25 million passengers. During peak hours, the airport does not have enough runways and parking spots for aircraft.
The domestic terminal is often overloaded at check-in and security screening sections, especially at the VietJet Air area.
At the international terminal, passengers cannot exchange currency after 11 p.m. when these counters are closed.
The airport’s car parks are also under strain. CAAV said stronger action is needed to deal with parking time violations.
CAAV instructed the airport to start surveying passengers on its services for improvement.
Tan Son Nhat was ranked 8th in the annual list of the worst airports in the world compiled by travel website Sleeping in Airports that was released in October.
It took the fourth place in the regional blacklist for Asia, moving in the wrong direction from the eighth position last year.