A hotel in Da Nang has received a warning from local officials after one of its employees was accused of threatening two foreign tourists who demanded a refund.
American tourist Katelyn Scanlan on Tuesday (March 8, 2016) posted a complaint on the forum of Da Nang Urban Management Division saying she and her boyfriend stayed at the Moonshine Beach Hostel, better known as Anh Nguyet Hotel, on Monday.
They booked the room through Hostelworld and were not informed of a construction project next to the hotel. When they arrived, it was very noisy and they could not have a good sleep, Scanlan said.
The following morning the couple asked the hotel for a refund and decided to leave. After a long negotiation, the hotel's owner agreed to refund.
The couple went upstairs back to their room to pack their things. A hotel employee then banged on the door and asked them to leave immediately. He was reportedly acted in an aggressive manner, insulting the tourists and threatening to attack them.
The couple then left the hotel.
In her post, Scanlan told future visitors to Da Nang not to choose the hostel.
Katelyn Scanlan on March 8, 2016 posted a complaint on the forum of Da Nang Urban Management Division, warning future visitors to Da Nang about Moonshine Beach Hostel
After reading her post, officials of the Da Nang Urban Management Division and inspectors of the municipal tourism department came to Anh Nguyet Hotel on Wednesday morning to work with its employees and collect evidence from some other tourists.
The hotel manager denied all the allegations.
As the couple did not show up, the officers said they could only warn the hotel not to repeat such acts otherwise it could be punished. Inspectors said they will investigate the case.