Vietnamese aviation officials should pay heed rather than dismiss a recent survey listing Noi Bai and Tan Son Nhat airports among the worst in Asia, Minister of Transport Dinh La Thang said.
He described the rankings by survey site The Guide to Sleeping in Airports as “objective”.
“Frankly, infrastructure and services at Noi Bai and Tan Son Nhat are poor,” news website VnExpress quoted him as saying.
Since the two are overloaded, there are not enough seats for passengers waiting for their flights, he told the website.
Besides, the service quality is poor while the airport personnel’s behavior is not really good, he said.
The survey published earlier this month ranked Hanoi’s Noi Bai as fifth worst in Asia and Ho Chi Minh City’s Tan Son Nhat in eighth place.
Noi Bai was described by many of the respondents as being hot, chaotic, and not very clean.
Besides, a number of basic facilities -- like foreign exchange bureaus and chairs -- are inadequate, the survey said.
Tan Son Nhat was generally described as functional and reasonable.
Facilities are generally average, and cleanliness levels fluctuate, according to the survey.
On Tuesday the Civil Aviation Authority of Vietnam (CAAV) issued a release saying the survey did not take a full and objective view of recent improvements made to the two airports.
Moreover the survey was done by an agency not specializing in the field, it said.
“I criticized Thanh [Lai Xuan Thanh, head of the CAAV],” VnExpress quoted Minister Thang as saying. “The survey is objective since it reflects feedback of passengers. It doesn’t matter that the survey didn’t come from an official channel.”
The CAAV needs to review the two airports’ shortcomings and make plans to fix them, especially the behavior of staff, he said.