The no-frills airline made the apology after receiving a letter of complaint from Disabled Vietnamese Forum.
The carrier also gave the two deaf passengers, Truong Quang Thuan and Pham Duy Tien, two VND500,000 ticket vouchers each.
The airline has also announced new deaf-friendly policies.
Thuan and Tien had bought two Jetstar Pacific tickets for a July 22 flight from Ho Chi Minh City to Hue.
But when they checked in, the airline refused to carry them and refund the money.
Employees explained that the airline couldn’t carry passengers that were unable to hear safety instructions.
Thuan and Tien then flew to Hue with Vietnam Airlines the same day.
Source: Thanh Nien, Agencies |
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