The Hanoi municipal government has just issued a code of conduct which prohibits public servants from swearing, using slang or shouting while on duty, Tien Phong (Vanguard) newspaper reported.
The Hanoi People’s Committee said the code of conduct aims to push its employees to be more ethical and competent.
It also orders civil servants to be polite when dealing with local residents, and to listen to the people and give them clear and detailed explanations when being asked about work-related matters.
In the dealing with residents via telephone, civil servants must state their names and titles clearly and are not allowed to suddenly hang up.
It also bans public servants from drinking alcohol before and during work hours, gambling, playing chess (and other games or sports) during work hours.
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