I was outraged by the response of Toyota Vietnam's production manager on technical flaws in more than 8,000 Innova cars. Mr. Yoshida said there would be no recall because there have been no complaints. Does he want to wait for accidents to occur before he takes any action? He said that since the country does not have good roads, cars in Vietnam are mostly driven at low speeds, so drivers never need to slam on the brakes. If this is true, why do we need any technical standards at all? Anyone should be allowed to make a car and put it on the market. Mr. Yoshida's reaction clearly shows that Toyota Vietnam disrespects Vietnamese customers. I am shocked and outraged.
Mai Van Hung
(Binh Thanh District, Ho Chi Minh City)
I think Toyota Vietnam needs to take responsibility for this. There's no reason for it to rule out recalling its flawed products. In US, England, France, and other countries, it's mandatory that defective cars be recalled, even if the flaws are minor. The Vietnamese government must impose heavy sanctions on manufacturers violating regulations on product quality.
It needs to be noted that the flaws Toyota Vietnam admitted to are related to the standards of vehicular safety. The company has recalled millions of cars in the US and Eastern Europe over the last 16 months due to minor flaws. Though the technical flaws in Toyota Vietnam's Innova models are far more critical, the company has refused to recall its cars in Vietnam. The company doesn't care about road safety in Vietnam. Does this mean Vietnamese people's lives aren't worth as much as that of the Americans and Europeans?
Reading stories about Toyota Vietnam and the responses of the company's representative,
I've realized a critical issue in Vietnam our technical standards are too low. They are much lower than international standards in various fields like cars, construction, and food. This shows that people's health and life aren't as much a matter of concern here. Many international groups have set up standards in Vietnam much lower than in other countries because our laws aren't as stringent, quality control is lax, and consumer protection is negligible.
Nguyen Van Phuong
(Bien Hoa Town, the southern province of Dong Nai)
Toyota Vietnam has turned a blind eye to the issue despite knowing (about the flaws). Does this mean that safety of the Vietnamese people is not a matter of concern for the global car manufacturer?
We usually travel long distances through mountain passes and slopes, so we decided to buy a Toyota. But now we are very worried because of potential problems if the brakes are slammed suddenly at high speeds. We want Toyota Vietnam to recall its cars.
Phuong, who owns a Fortuner (V)
one of the models alleged to have flaws (Binh Thanh District, HCMC)
Despite knowing that its cars have technical flaws, Toyota Vietnam has dismissed them as minor and decided not to recall its cars. This shows its indifference to people's lives, which is unacceptable in the car industry. The concerned agencies must force the company to recall defective cars as soon as possible, and teach the company a lesson in respecting Vietnamese customers. They also need to tighten quality control and ensure technical standards are met by future products manufactured by Toyota Vietnam.
(Ba Dinh District, Hanoi)